EPSON REMOTE SERVICES
ERS can be accessed from anywhere through a computer, tablet or smartphone – avoiding local server installation and maintenance.
Increased device uptime; service technicians are armed with the information they need to achieve higher first fix rates.
ERS has been designed with the appropriate technical, organisational measures and documentation for data protection and compliance with European laws and regulations.
Benefit from the embedded agent on the WF-C878R, C879R, C20600, C20750 and WF-C21000 models for a seamless integration on ERS.
Data collection methods
Software collector agent
The agent runs on a computer within the customer’s network for centralized communication with the Epson Remote Services.
Device embedded agent
Runs on the device for high flexibility without compromising on the security. ERS embedded agent compatible with WF-C878R, WF-C879R, WF-C20600, WF-C20750 and WF-C21000 models.